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Terms and Conditions that keep your account secure

When you open an account with qatar88, you're joining a platform built around clear, straightforward rules.

Account security verified at sign-upDANA, OVO, GoPay and QRIS deposit rulesWithdrawal verification and payout timing
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qatar88 Terms and Conditions that keep your account secure
QUESTIONS ABOUT TERMS

How to reach us if you need help

Team online

Live chat

Our support team is available 24/7 via live chat inside your account. Players in Medan, Semarang and across Indonesia reach us in seconds during account queries or if you need clarification on a specific term.

Email support

Send us a detailed message at our support email address and we'll respond within 24 hours. This is the best route if you need to report a specific terms dispute or request copies of transaction records.

Account help centre

Your account dashboard includes a searchable help centre linked to our full terms. You can look up withdrawal timelines, payment method rules and account eligibility questions anytime without contacting support.

HOW WE PROTECT YOU

Data security, account access and your rights

Account verification

We verify your identity and address before you can withdraw funds. This protects both you and qatar88 by confirming deposits come from your registered payment method and withdrawals go to the same account.

Payment data encryption

DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end. Your banking details never pass through our servers unencrypted, and payment confirmations are stored securely on separate servers.

Session timeouts

Your account automatically logs you out after 30 minutes of inactivity. This prevents unauthorized access if you step away from your device without closing the browser.

Data retention limits

We keep transaction records for seven years as required by local law. Personal data beyond that period is anonymized or deleted unless you have an active dispute or withdrawal pending.

Access and corrections

You can request a copy of all data we hold about you by emailing support. If you spot an error in your account details or payment history, contact us and we'll investigate within 5 business days.

Dispute resolution

If you dispute a transaction, we review it against your payment record and contact your bank if needed. We aim to resolve disputes within 14 days from your report date.

Frequently asked questions about our terms

Your account remains active indefinitely. However, if you don't deposit or withdraw for 12 consecutive months, we may flag it as dormant and contact you to confirm you still want to use it. Your account balance stays yours unless local law requires dormancy fees.

Yes. You can request account closure from your dashboard settings, and we'll process it within 2 business days. Any balance in your account will be withdrawn to your registered payment method. You can reopen an account whenever you want using the same email or a new one.

Withdrawals must match your original deposit method: DANA returns to DANA, OVO to OVO, GoPay to GoPay, and QRIS to QRIS. Withdrawal requests are verified within 24 hours and processed within 1 to 3 business days depending on your bank. DANA, OVO and GoPay typically complete fastest.

You're responsible for keeping your password and two-factor authentication codes confidential. If you suspect unauthorized access, contact support immediately. We'll investigate, but you may not recover funds transferred by someone with your login details if you shared them voluntarily.

We may update terms to comply with law or improve security. Material changes—like new withdrawal fees or payment method removals—are announced at least 14 days before they take effect. Changes that benefit you take effect immediately. You can review all amendments in your account notifications.

Our terms specifically cover deposits and withdrawals via DANA, OVO, GoPay, QRIS and bank wire transfers. Each method has its own processing time and minimum amounts. Your account settings show all available methods, their rules and the current limits for your region.

Reach our support team via live chat (24/7), email, or the help centre. Describe which term you believe was violated and share any relevant transaction IDs or dates. We'll respond within 24 hours and escalate to our compliance team if needed.

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